Call us: 512.539.0099


Frequently Asked Questions

You have questions, we have answers.

How do I register?2022-11-22T11:24:37-06:00

Go to click “Login / New Bidder” then “Register”. Answer a few questions and you’re done!

How do I bid?2024-05-14T11:24:39-05:00

Bidding works like other online auctions.  All items have a start bid.  That is the minimum an item will sell for.  Some items may have a reserve bid, meaning a minimum acceptable bid amount.  If you are bidding on a lot and there is an orange icon next to the current bid, it means the reserve has not been met.  If it has a green check, it means the reserve has been met.  When an auction closes, it will say “You Won” on the item.  If it says, “You May Have Won”, you did not meet the reserve, so you didn’t win.  If you want to make sure you win an item, you should keep bidding up in increments until the orange exclamation point turns to a green check mark.  This means you met the reserve.  Our auctions are soft close auctions with 20 seconds between each close.  That means that at the auction close time, the first lot will start closing, and then 20 seconds later the next, and so on, until the auction has completely closed.  If a lot receives a new bid in the last minute, it will automatically add 2 minutes to the closing time, to ensure everyone has a chance to win.  We hope this is helpful!

Can tax exempt resellers purchase from you?2022-11-22T11:29:57-06:00

Yes. Once we have a state tax exemption certificate on file, we will happily remove your sales tax.

How do I pick up my winnings?2022-11-22T11:25:55-06:00

Once you have received your invoice the morning following an auction, call 512-539-0099 between the hours of 9 and 5 weekdays to schedule a pickup appointment.  Pickups are BY APPOINTMENT ONLY.  This ensures everyone has a speedy and efficient pickup.  If you have any questions, email

Is shipping available?2022-11-22T11:26:23-06:00

Yes. We ship with FedEx, UPS, and USPS  on select items at the buyer’s expense. Items with shipping available will show “Shipping Available” on the lot on the website.  If you have a large amount of auction winnings that you want shipped via freight, contact us and we can assist you in setting up freight and can pack the items onto pallets for you. Additional handling fee may apply.


How do I pay for my items?2022-11-22T11:26:41-06:00

When registering for an auction you will be required to provide a credit or debit card for age verification and a payment method for auction purchases. At the conclusion of the auction, an invoice will be sent to your email address and the card on file will be charged. **If you wish to pay with cash or wire transfer, please contact the auctions department PRIOR TO AUCTION CLOSE at and include your name in the email as it appears on your HiBid account.

What is the buyers premium?2022-11-22T11:26:55-06:00

The buyer’s premium is a charge, in addition, to the closing price of an auction item, or lot. The winning bidder is required to pay both the closing price and the percentage of that price called for by the buyer’s premium.

What does “You May Have Won” mean?2022-11-22T11:27:23-06:00

“You May Have Won” means the auction reserve was not met and the item or lot will be re-listed on a future auction.

What is an auction reserve?2022-11-22T11:27:44-06:00

An auction reserve is the minimum price the seller is willing to accept for an item.

What is a max bid in an auction?2022-11-22T11:27:58-06:00

The maximum bid is the maximum amount you are willing to pay for an item. Maximum bids are also referred to as proxy bids.

Are the items listed in auctions inspected?2022-11-22T11:28:15-06:00

Yes. Unless otherwise noted, all the items listed in our auctions are inspected and tested for functionality. We do our best to accurately convey the condition of the product in the description field of the listing.

What is the item condition?2022-11-22T11:28:28-06:00

The item condition is intended to be a clear and accurate description that lets the buyer know whether they’re getting something new, used, or something in between, e.g., “new, open box” or “used, good condition”.

What is cosmetic damage?2022-11-22T11:28:36-06:00

Cosmetic damage is superficial damage to an item that does not affect the functionality of an item.

How do I know if I won an item?2022-11-22T11:28:48-06:00

You will be notified by email within two hours of the closing of the auction. You can also login to your dashboard for any winning notifications.

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